App Account & Data Deletion

How deletion works

1. Identify the app and account. Provide the app name and the email address or phone number used for the account. Never send us your password.
2. Submit the request. Use the secure request form on this page. You do not need to reinstall the app.
3. Verify account ownership. To protect users, we may contact you using the registered account details and ask for limited information needed to verify ownership.
4. Deletion is completed. Verified requests are normally completed within 30 days. We will tell you if additional time is reasonably required.

What will be deleted

Depending on the app and services used, deletion covers the app account and personal data associated with it, including profile and contact details, authentication records, preferences, user-created content, and usage records linked to the account. Where service providers process that data for us, we will instruct them to delete it where applicable.

Data that may be retained

Limited information may be retained when required for legal, tax, accounting, security, fraud-prevention, dispute-resolution or regulatory purposes. Retained data is restricted to the required purpose and kept only for the applicable retention period. We will explain any material retention that applies to your request.

Deleting an account is permanent and may remove access to app content and services. If the app includes a paid subscription, cancel it through Google Play before requesting deletion to prevent future billing.